About Community Everywhere
**THIS APP IS ONLY FOR EXISTING CommunityWFM CUSTOMERS!** *Visit the CommunityWFM website to learn more about the modern workforce management software solution for contact centers.* Take a modern approach to workforce mana
**THIS APP IS ONLY FOR EXISTING CommunityWFM CUSTOMERS!**
*Visit the CommunityWFM website to learn more about the modern workforce management software solution for contact centers.*
Take a modern approach to workforce management!
The Community Everywhere app has been built from the ground up to assist both agents and supervisors with managing schedules and attendance. View shifts, send messages, and more through an easy to use interface built to improve communication within the contact center. The app is an extension of our modern and simplified approach to workforce management.
Are your agents engaged in the scheduling process?
Running a contact center is demanding and requires modern technology to maintain satisfactory service levels while still controlling overhead costs. WFM analysts need real-time and streamlined information to make key business decisions and staff adjustments. Community Everywhere is a modern WFM app for agents and supervisors that extends outside of your contact center, providing cohesive communication between agents, supervisors, and analysts. It’s a mobile solution to ensure the most accurate and timely information is available to everyone involved.
Within the app, agents can...
- Receive notifications
- View their schedule
- Request time off
- Check memos
- Mark as late
- Take sick leave
The app also provides supervisors with a unique experience where they can...
- View attendance information (arrival/attendance summary, automated schedule attendance monitor (ASAM) data)
- Alter attendance records (check people in, mark as late or absent)
- View adherence information (see which agents are in adherence or not)
- See today’s schedule and shifts for each agent
- Review and approve pending time off requests
- View recent notifications from the software
- Send a message to a colleague or group
- View team memos and create/view news
- Approve or deny photo change requests
Download the app today and join your team!
Sep 30, 2023
Version 3.02
Added language support for French Canadian, Portuguese, and Spanish.
Various bug fixes.
Previous Versions
Here you can find the changelog of Community Everywhere since it was posted on our website on 2023-09-07 08:54:34.
The latest version is 3.02 and it was updated on 2024-04-22 20:36:34. See below the changes in each version.
Community Everywhere version 3.02
Updated At: 2023-09-30
Changes: Sep 30, 2023
Version 3.02
Added language support for French Canadian, Portuguese, and Spanish.
Various bug fixes.
Community Everywhere version 3.01
Updated At: 2022-09-01
Changes: Sep 1, 2022
Version 3.01
Fixed a bug with the Dark Theme causing some items to be the wrong colors.
Added a filter on the Team Adherence page to show the device states.
Added a filter on the Team Adherence page to suppress the agents who do not have schedule.
Disclaimer
Official App Store Link
We do not host Community Everywhere on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by Apple and passed their terms and conditions to be listed there. We recommend caution when installing it.
The App Store link for Community Everywhere is provided to you by apps112.com without any warranties, representations or guarantees of any kind, so access it at your own risk.
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